Privacy policy.

1. Introduction

True Green Health Dispensary (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our website (www.truegreenhealth.com.au) allows you to upload prescriptions, make enquiries, and purchase products from our dispensaries in Newtown (NSW) and Strathpine (QLD), or via telehealth consultations.

2. What Personal Information We Collect

We may collect the following types of personal information: Identity information: Name, date of birth, and contact details (email, phone number, address). Health information: Prescription details, medical history relevant to your treatment, and consultation notes. Payment information: Billing and transaction details (processed securely by third-party providers). Technical data: IP address, browser type, and website usage analytics. Other information: Any information you voluntarily provide when contacting us or completing forms.

3. How We Collect Information

We collect personal information when you: upload prescriptions through our website; book or attend a telehealth consultation; purchase or reserve products online; contact us via email, phone, or web form; or visit our dispensaries in person. Information may be collected directly from you or from authorised healthcare providers, where consent is provided.

4. Purpose of Collection

We collect, hold, and use your information to: process prescriptions and dispense medication; verify eligibility and meet legal requirements for supply; provide telehealth and in-person healthcare services; process payments and manage orders; communicate with you about products, services, and updates; improve our website, operations, and patient experience; and comply with applicable laws and reporting obligations.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your uploaded prescriptions and health data are stored securely using encrypted systems and restricted access. All staff handling personal or health information are bound by confidentiality and professional obligations.

6. Disclosure of Personal Information

We may disclose personal information to: qualified healthcare practitioners and pharmacists; our telehealth and fulfilment partners (where required for your care); payment processors and IT service providers; and regulatory authorities (if required by law). We do not sell, rent, or trade your personal information.

7. Overseas Disclosure

Our data storage and third-party service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy obligations equivalent to those under the Australian Privacy Principles.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor performance. You may choose to disable cookies in your browser, though some features may not function properly as a result.

9. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond to your request within a reasonable period and in accordance with the Privacy Act.

10. Complaints

If you have a privacy concern or complaint, please contact us using the details below. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

True Green Health Dispensary
📧 Email: info@truegreenhealth.com.au
📞 Phone: 1300 617 440
🌐 Website: www.truegreen.health